AI-powered translation and localization platform recognized as Gold winner for breaking global language barriers

WINNIPEG, MANITOBA, CANADA, October 7, 2026 /EINPresswire.com/ — Mosaic Languages, IntouchCX’s proprietary AI-powered translation and localization platform, has been named a Gold winner in the 2026 Globee® Awards for Innovation (Golden Bridge Awards®), earning top honors in the Best AI-Powered Translation & Localization Service category.

Mosaic Languages was developed to help global customer experience operations overcome language barriers and deliver consistent, high quality customer interaction across more than 100 languages. The solution combines real time AI translation, AI accent conversion, audio optimization, multilingual agent assistance, and intelligent automation to localize the full customer interaction, not simply translate individual conversations..

“Thanks to our exceptional strategic partners and this innovative technology, IntouchCX’s clients can access language solutions that create an outstanding customer experience,” said Jon Feldman, Vice President, Strategic Partnerships. “Our Mosaic Language technology allows our clients’ customers and our agents to focus on what actually matters, resolving issues effectively and efficiently.”

The Globee® Awards for Innovation (Golden Bridge Awards®) recognize organizations and technologies demonstrating innovation, business transformation, product and service advancement, artificial intelligence, technology implementation, operational improvement, customer impact, and measurable progress across industries and markets worldwide. Mosaic Languages received the Gold award in recognition of its innovation in AI powered translation and localization.

Built for customer care environments where accuracy, speed, and trust are critical, Mosaic Languages is helping IntouchCX clients expand multilingual support while improving operational efficiency. Clients using the solution have reduced operating costs by more than 50%, shortened hiring lead times by 75% and improved customer satisfaction across global markets.

As customer experience becomes increasingly global, multilingual support can no longer be treated as a simple translation challenge. Mosaic is helping redefine what multilingual customer experience can look like, technology that removes language barriers, strengthens agent performance, and helps global brands deliver better customer experience at scale.

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions and AI services. Founded in Canada, IntouchCX operates in 12 countries and 25 campuses. For over 25 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more visit IntouchCX.com.

Stephanie Suarez
IntouchCX
stephanie.suarez@intouchcx.com
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